
With the Covid-19 lock-down now in place, how can you retain company-wide features such as welcome messages, auto-attendant (“press 1 for accounts…”) or queues/ring groups? These features not only present a professional tone when customers call but are also essential for efficient call handling.
Covid-19 has also put many companies at risk; struggling to work remotely is not good enough. Companies need to adapt and thrive, in order to survive.